Define and reduce customer attrition in the subscription industry

  What is customer attrition in the subscription industry? B2B companies can, on average, approximately expect a yearly 11 % customer churn rate, found a recent study that. This cancellation rate fluctuates between countries and industries. Customer attrition can represent a 24 % average in office supplies, 16 % in the insurance industry and 13 … Continue reading Define and reduce customer attrition in the subscription industry